Payment Options
At hokatrainers.co.uk, the payment methods available for your order are displayed at checkout. Please review your order total, billing details and selected payment method before confirming your purchase.
Available Payment Methods
Payment options may vary depending on your location, order currency and the services available at checkout. Only the methods shown for your order can be selected.
If a particular payment method is not listed, please choose an available alternative. We cannot confirm support for a payment service that is not displayed.
Order Total and Currency
Check the currency and full amount shown before authorising payment. Your order summary will display the price of your items, delivery charges and any applicable taxes collected at checkout.
If your bank or payment provider converts the transaction into another currency, its exchange rate and any associated charges may apply. Contact your provider for details of those charges.
Payment Authorisation
Your payment provider may ask you to complete an additional verification step, such as approving the transaction in your banking app or entering a one-time code. Follow the instructions provided to complete your payment.
The timing of authorisation and collection depends on the payment method used. An authorisation may temporarily reserve funds before a payment is collected. If a transaction does not proceed, your provider determines when that reservation is released.
Unsuccessful or Declined Payments
A payment may fail because of incorrect details, insufficient available funds, an expired card or a security check by your payment provider.
If your payment is unsuccessful:
- Check that your billing and payment details are correct.
- Complete any verification requested by your provider.
- Contact your bank if the transaction continues to be declined.
- Try another payment method shown at checkout.
If you are unsure whether a payment went through, check your order emails and payment account before trying again. Contact us if you need help confirming the order status.
Billing Details
Use the billing details associated with your chosen payment method. Incorrect information may prevent authorisation or delay order processing.
You must be authorised to use the payment method submitted. Please do not send payment card details through general enquiries or order messages.
Discounts and Promotional Codes
If a promotional code field is available, enter your code before completing payment. Check that the discount appears in your order summary.
Eligibility depends on the conditions of the relevant offer. Unless expressly stated, a promotional code cannot be applied retrospectively after payment.
Refunds
Refunds are normally issued to the original payment method, unless another arrangement is expressly agreed. The time taken for a refund to appear in your account depends on your bank or payment provider.
Please refer to our Returns and Order Cancellation pages for the applicable refund conditions and timeframes.
Payment Security
Never share your account password, card PIN, full card number or card security code when contacting us. Any additional payment verification should be completed through the checkout process or your payment provider’s own authorised service.
If you receive an unexpected payment request claiming to relate to your order, contact us through the contact details published on hokatrainers.co.uk before taking action.
Payment Enquiries
For questions about a payment or refund, use the contact details on our Contact Us page. Include your order number, the payment date and a brief description of the issue. If providing a transaction reference or screenshot, conceal sensitive financial information.