Contact Us

Have a question about HOKA trainers, your order or a return? Get in touch using the contact details provided on hokatrainers.co.uk. We’re here to help you find the information you need.

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used at checkout. Let us know which items your enquiry concerns and briefly explain how we can help.

For updates on processing and dispatch, please also refer to our Order Status page and any emails you have received about your purchase.

Product and Sizing Questions

Need help understanding a product description or choosing a size? Tell us the product name and your question about its fit, materials or intended use.

Check the information and any size guide on the product page before ordering. Fit can vary between models and individual preferences.

Delivery Support

If your parcel is delayed, missing or showing an unexpected tracking update, contact us with your order number and tracking reference, where available.

For damaged parcels, missing items or incorrect products, describe the issue clearly. Photographs of the item and packaging can help us investigate, but are not a condition of your statutory rights.

Returns and Cancellations

For help arranging a return, include your order number and identify the items you wish to send back. Please refer to our Returns page for the relevant process and conditions.

If you wish to cancel an order or correct a delivery address, contact us as soon as possible. We will check whether dispatch can still be stopped or the details amended. Your statutory cancellation rights remain unaffected.

Payments and Refunds

If you have a payment or refund enquiry, provide your order number, the transaction date and a brief explanation. Please conceal sensitive information in any supporting screenshots.

Never send your full card number, card security code, PIN, account password or banking verification codes.

Account and Website Assistance

If you cannot sign in, try the “Forgot your password?” option on the account login page.

For other technical issues, describe what happened and include any error message. Details of your browser and device can help us identify the problem. Avoid including passwords or payment information in screenshots.

Replies to Your Enquiry

We aim to respond as promptly as possible. Response times may vary depending on the nature of your enquiry and the number of messages received.

Please check your spam or junk folder if you are waiting for a reply. If you need to add information, reply within the same message thread where possible so we can keep the details together.

Personal information supplied with your enquiry will be handled as explained in our Privacy Policy.