Check the progress of your order with hokatrainers.co.uk, from confirmation through to dispatch and delivery. This page explains how to find order updates and what to do if you need help.

Checking Your Order

If you placed your order through a registered account, sign in to My Account and open your order history to view the available status information.

You can also refer to the emails sent to the address you provided at checkout. If you cannot find an order email, please check your spam or junk folder.

Understanding Your Order Status

The wording shown in your account may vary, but common order statuses include:

  • Pending payment: Your order has been recorded, but payment has not yet been confirmed.
  • Processing: Your order is being prepared for dispatch.
  • Dispatched: Your parcel has been handed to the delivery provider.
  • Completed: Your order has reached the final stage in our shop system. Please check the tracking information separately for delivery confirmation.
  • Cancelled: Your order will not proceed.
  • Refunded: A refund has been recorded. The time taken for the credit to appear depends on your payment provider.

An order confirmation acknowledges receipt of your order. Contract acceptance is governed by our Terms of Sale.

Tracking Your Delivery

Where tracking is available, your dispatch email will include a tracking number or link to the delivery provider’s website.

Tracking may not update immediately after dispatch. The first update usually appears once the delivery provider scans the parcel into its network.

If your order is sent in separate parcels, you may receive more than one tracking reference. Please check each parcel separately.

No Order Confirmation Received

If you have not received a confirmation email, check whether the email address entered at checkout was correct and look in your spam folder.

If you still need assistance, contact us with the name and email address used for your purchase, together with the approximate order date. Please avoid placing a duplicate order until the original order and payment status have been checked.

Delayed or Missing Deliveries

If your parcel has not arrived within the delivery timeframe provided when you ordered, check the tracking information for updates or delivery instructions, then contact us if the issue remains unresolved.

If tracking shows that your parcel has been delivered but you cannot locate it, check any delivery notification and any safe place or recipient you authorised. Contact us promptly so we can investigate with the delivery provider.

Changing an Order in Progress

If you need to update your delivery address or request a cancellation, contact us as soon as possible and include your order number.

Whether we can make a change depends on how far your order has progressed. Please see our Order Cancellation page for further information. Your statutory rights remain unaffected.

Need Help?

Use the contact details published on hokatrainers.co.uk and include your order number and a brief description of your query. If available, include your tracking reference.

For your security, never send your account password, full card number or card security code.