These Terms of Use explain the conditions for accessing hokatrainers.co.uk and using its features. They cover browsing, customer accounts and interactions with our website. Purchases are governed separately by our Terms of Sale.
1. Using Our Website
You may use hokatrainers.co.uk to browse products, place orders and access the services provided. Please use the website lawfully and respect the rights of other users.
You must not:
- Attempt to access another person’s account without permission.
- Introduce malicious software or interfere with website security.
- Submit fraudulent information or impersonate another person.
- Disrupt the website through excessive or harmful automated requests.
- Use our contact facilities to send unlawful, abusive or unsolicited material.
2. Customer Accounts
If you create an account, provide accurate information and update your details when necessary. Keep your password confidential and use a password that is not easily guessed.
Contact us if you suspect unauthorised access to your account. You are not automatically responsible for every action carried out through your account; responsibility depends on the circumstances and applicable law.
You may request account closure through our published contact details. Closing an account does not cancel existing orders or remove rights and obligations arising from previous purchases.
3. Product Information
Product descriptions, size guides and images are intended to help you make an informed choice. Please review the information for the specific model before ordering.
Fit and suitability can vary between products and individuals. General guidance on footwear and sporting activities is not personalised medical advice.
Nothing in these terms reduces our responsibility to supply products that meet their description or satisfy your statutory consumer rights.
4. Website Content and Intellectual Property
Text, photographs, graphics, logos and other website materials may be protected by copyright, trade marks or other intellectual property rights. Those rights belong to their respective owners.
You may view and use content for personal shopping and other purposes permitted by law. Reproduction, modification or commercial distribution requires permission where the relevant rights apply.
The appearance of a brand name or logo does not itself grant permission to use it or establish an endorsement or affiliation.
5. Reviews and Other Contributions
Where reviews or other contributions are available, submit content that reflects your own experience and that you are entitled to share.
Do not submit unlawful, misleading, threatening or discriminatory material, or disclose another person’s private information without permission.
We may review and remove contributions that breach these requirements. A review will not be removed simply because it expresses a negative opinion.
6. External Links
The website may contain links to third-party websites for additional information or convenience. Those websites operate under their own terms and privacy notices.
A link does not necessarily represent our endorsement of the external website. If you identify a potentially harmful or unlawful link, please contact us so we can investigate.
7. Website Availability
Maintenance, updates and technical issues may temporarily affect access to the website. We do not guarantee uninterrupted availability.
We may update website content or change features as the service develops. Such changes do not remove our obligations under existing orders or affect your accrued legal rights.
8. Security and Technical Problems
Do not attempt to bypass security controls or test protected systems without authorisation. If you discover a suspected security issue, report it through our published contact details without accessing or sharing other users’ information.
When contacting us about a technical problem, describe the issue and provide any relevant error message. Never send passwords, complete payment card details or banking verification codes.
9. Privacy and Cookies
Our Privacy Policy explains how personal information is handled. Our Cookie Policy describes cookies and similar technologies and the choices available to you.
Visiting the website or accepting these Terms of Use does not, by itself, constitute consent to optional tracking or other processing that requires separate consent.
10. Restrictions on Access
Where there are reasonable grounds to suspect unlawful activity, a security threat or a serious breach of these terms, we may restrict access to the affected features.
Any restriction should be proportionate to the issue. Where appropriate, we will explain the reason and provide an opportunity to resolve the matter. Restrictions do not remove your rights relating to orders already placed.
11. Our Responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or restricted.
Your statutory rights concerning purchased goods remain unaffected.
12. Changes to These Terms
We may update these terms to reflect changes in website features, security requirements or applicable law. The current version will be published on this page.
Updates will not retrospectively change completed purchases. Where a change to an ongoing service requires notice or agreement, we will take the appropriate steps before applying it.
13. Contact and Disputes
If you have a question or complaint about using hokatrainers.co.uk, contact us using the details published on our Contact Us page.
Applicable law and court jurisdiction are determined by the relevant legal rules. Nothing in these terms deprives you of mandatory consumer protections or access to courts available to you under those rules.